Making IT Tickets (Requests)

To make a request please either...

1. Go to the New Request Page, and select the type of request you have and fill out the form

https://helgesenhelp.zendesk.com/hc/en-us/requests/new

 

2. Email your issue to [e-mail] 

Either way you will be sent an email response letting you know that we have received your request.  

 

You will continue to receive updates on your ticket's status as your item is worked on.  You can also update the ticket yourself by replying to the original email.

 

When we have resolved your original request, you will receive an email.  If you disagree, replying to the email will reopen the ticket.

 

Within a few days you will receive a satisfaction survey.  This will give you one more opportunity to let us know if your issue is still outstanding.